1. Introduction

Suwa Thuna respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information across all interactions including website visits, platform usage, partnership engagements, and service delivery.

2. Partnership and Ecosystem Operations

Your data enables us to establish, verify, and manage business relationships with clients, consultants, hospitals, and international partners. We may conduct due diligence, perform background checks, and maintain compliance with applicable regulations. We also coordinate collaborations across multiple jurisdictions and countries of operation, including but not limited to India and other regions where Suwa Thuna maintains partnerships or service engagements. Relevant information may be shared with Suwa Thuna’s verified partners and service providers under confidentiality obligations.

3. Data We Collect

We may collect personal and professional information including your name, contact details, organization, role, communication preferences, financial information (where relevant), and records of interactions with Suwa Thuna. We may also collect data from cookies, analytics tools, and partner systems to improve service quality.

4. How We Use Your Information

We use your information to provide and improve our services, fulfill contractual obligations, manage partnerships, enhance communications, and comply with legal or regulatory requirements.

5. Data Sharing and Transfers

Suwa Thuna operates in multiple jurisdictions. Your information may be transferred across borders in compliance with applicable data protection laws. We ensure that all data transfers occur under adequate safeguards and confidentiality agreements.

6. Data Security

We employ administrative, technical, and physical measures to protect your data from unauthorized access, alteration, or destruction. Access is restricted to authorized personnel only.

7. Retention of Data

We retain data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal, accounting, or regulatory requirements.

8. Your Rights

You have the right to access, correct, or delete your personal information and to withdraw consent where applicable. Requests may be sent to Suwa Thuna’s Data Protection Officer via the contact information provided below.

9. Cross-Border Compliance

Suwa Thuna adheres to international privacy standards and complies with data protection laws applicable in all regions of operation.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our official website with an updated effective date.

11. Contact Us

For questions or concerns regarding this Privacy Policy, or to exercise your rights, please contact:

Email: info@suwathuna.com

Address: SUWA THUNA HEALTHTECH PRIVATE LIMITED
New No 23, Ramaswamy Street, Vetri Nagar, G K M Colony,
Perambur Purawalkam, Chennai – 600082, Tamil Nadu
(with regional presence in partner countries).

12. Acknowledgement & Consent

By providing your personal and health information to Suwa Thuna, you confirm that:

  • You have read and understood this Privacy Policy.
  • You consent to the collection, use, and sharing of your data as outlined in this Policy, including for purposes reasonably connected to your healthcare, treatment, safety, or legal compliance.
  • You consent to the use of your information to enhance patient experiences, enable better diagnosis, support post-monitoring care, and improve your overall quality of life.
  • You understand that you may withdraw consent at any time by contacting Suwa Thuna.


Cancellation & Refund Policy – Suwathuna

SUWATHUNA believes in helping its customers as far as possible, and therefore has a liberal cancellation & refund policy. Under this policy:

  • We will consider Cancellations without question upon request. However, refunds upon cancellation requests will be processed only before the hospital opens.
  • If you have any questions about our services, please contact our Customer Service team. The request/query will be processed within 24 hours.
  • If any Refunds are approved by SUWATHUNA, it will take 6–8 days for the refund to be processed and sent to the customer.

Terms & Conditions – Suwa Thuna

Definitions

For the purpose of these Terms and Conditions, the terms "we", "us", "our" refer to SUWATHUNA, having its registered office at Ramasamy Street, Chennai, Tamil Nadu, India. The terms "you", "your", "user", "visitor" refer to any natural or legal person visiting our website or transacting with us.

Website Use and Liability

Your use of this website and/or purchases made through it are governed by the following terms and conditions:

  • The content of the pages of this website is subject to change without notice.
  • We and any third parties do not guarantee the accuracy, timeliness, performance, completeness or suitability of the information and materials found on this website. Such materials may contain errors for which we are not liable.
  • Use of any information or materials is at your own risk. It is your responsibility to ensure that any products, services, or information available meet your specific needs.

Intellectual Property

  • All content on this site — including design, layout, and graphics — is either owned or licensed by us. Reproduction is prohibited except in accordance with our copyright notice.
  • All third-party trademarks used are acknowledged appropriately.
  • Unauthorized use of our content may give rise to legal claims or criminal proceedings.

External Links and Linking to Our Website

  • External links provided on this website are for your convenience. They do not signify endorsement, and we have no responsibility over the content of those linked sites.
  • You may not create a link to our website from another website or document without SUWATHUNA’s prior written consent.

Governing Law and Disputes

  • Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India.

Transaction Failure

  • We shall not be liable for any transaction failure due to the cardholder exceeding preset limits as agreed with the acquiring bank.


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